Support Status
Real-time status of our support services and response times
All Support Services Operational
Our support team is available and responding normally
98.7%
Satisfaction Rate
1.2 min
Avg chat response
47
Active tickets
24/7
Available hours
Support Channels
Live Chat
Online
12 agents available
1.2 min
Avg response time
Support Tickets
Processing
47 open tickets
2.4 hrs
Avg first response
Phone Support
Available
Enterprise customers only
45 sec
Avg hold time
Email Support
Operational
All emails being processed
4.2 hrs
Avg response time
Response Times by Priority
Urgent
12 min
Target: 15 min
High
1.8 hrs
Target: 2 hrs
Medium
6.2 hrs
Target: 8 hrs
Low
18 hrs
Target: 24 hrs
Recent Support Activity
Last 24 Hours
Support Team Fully Staffed
All support agents are online and available for immediate assistance
2 hours agoResponse Time Improvement
Average chat response time improved to 1.2 minutes (down from 2.1 minutes)
4 hours agoKnowledge Base Updated
Added 15 new help articles based on recent customer feedback and questions
8 hours agoSupport Team Expansion
Added 3 new support specialists to handle increased ticket volume
1 day agoToday's Metrics
156
Tickets resolved
89
Live chats handled
98.2%
Customer satisfaction
Team Performance
Available Agents
18/20
90% staffed
Avg Handle Time
8.2 min
Per interaction
First Contact Resolution
87%
Issues resolved immediately
Quality Score
4.8/5
Customer rating