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Response Times
Urgent
15 minutes
High
2 hours
Medium
8 hours
Low
24 hours
Enterprise Support
Dedicated support manager and premium SLA
- ✓ Phone & video support
- ✓ Dedicated success manager
- ✓ 99.9% uptime SLA
- ✓ Priority escalation
Live Chat
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Average wait: 2 minutes
Emergency Support
For critical production issues only
+1 (555) 4UAI-911
24/7 emergency line
Enterprise customers only
Self-Service Options
Frequently Asked Questions
How quickly will I get a response?
Response times vary by priority level. Urgent issues receive responses within 15 minutes, while general questions are answered within 24 hours.
Can I upgrade my support plan?
Yes! Enterprise customers receive priority support with dedicated account managers and premium SLA guarantees.
Do you offer phone support?
Phone support is available for Enterprise customers. All users can access our live chat and ticketing system 24/7.
What information should I include in my ticket?
Include detailed steps to reproduce the issue, error messages, and your environment details for faster resolution.