Service Level Agreement
Clear performance guarantees and deliverables for our 30-day pilot program
Our Commitment to Your Success
Performance Guarantees
Measurable improvements with clear success criteria
Weekly Deliverables
Specific milestones and reports every week
Dedicated Team
Assigned specialist with 50+ years expertise
Results Tracking
Real-time dashboard with performance metrics
DTC E-commerce SLA Metrics
| Metric | Description | Week 1 | Week 2 | Week 3 | Week 4 | Final Target | Priority |
|---|---|---|---|---|---|---|---|
| Conversion Rate Improvement | Increase in website conversion rate from baseline | 5.0% | 10.0% | 20.0% | 25.0% | 25.0% | P1 |
| Revenue Growth | Monthly revenue increase from optimizations | 5.0% | 15.0% | 25.0% | 30.0% | 30.0% | P1 |
| Customer Acquisition Cost Reduction | Reduction in blended CAC across all channels | 5.0% | 10.0% | 15.0% | 20.0% | 20.0% | P2 |
B2B SaaS SLA Metrics
| Metric | Description | Week 1 | Week 2 | Week 3 | Week 4 | Final Target | Priority |
|---|---|---|---|---|---|---|---|
| Trial to Paid Conversion | Improvement in trial to paid subscription conversion rate | 8.0% | 15.0% | 25.0% | 35.0% | 35.0% | P1 |
| Monthly Recurring Revenue Growth | Net new MRR growth from optimizations | 5.0% | 12.0% | 20.0% | 25.0% | 25.0% | P1 |
| User Activation Rate | Improvement in new user activation and onboarding completion | 10.0% | 20.0% | 30.0% | 40.0% | 40.0% | P2 |
SLA Status Indicators
On Track
Performance meets or exceeds green thresholds. All milestones on schedule.
At Risk
Some metrics below green threshold but above yellow. Corrective actions initiated.
SLA Breach
Performance below yellow threshold. Immediate escalation and recovery plan.
Weekly Deliverables Schedule
Week 1: Analysis & Setup
- Complete funnel audit report
- Baseline metrics establishment
- Tracking implementation
- Initial optimization plan
Week 2: Implementation
- First wave optimizations deployed
- Performance dashboard setup
- Weekly results report
- Strategy refinements
Week 3: Optimization
- Advanced optimization tactics
- Performance analysis report
- Strategy refinements
- ROI improvement documentation
Week 4: Results & Scaling
- Final results analysis
- Scaling strategy document
- Graduation planning
- Success criteria review
Support & Communication SLA
Response Times
- Email inquiries: Within 4 business hours
- Urgent issues: Within 1 business hour
- Weekly check-ins: Every Tuesday
- Progress reports: Every Friday
Escalation Process
- Level 1: Assigned specialist
- Level 2: Senior optimization manager
- Level 3: VP of Customer Success
- Emergency: 24/7 hotline for critical issues
Our Performance Guarantee
If we don't meet the minimum success criteria outlined in your pilot agreement, you pay nothing. We only succeed when you succeed.
15%
Minimum Revenue Improvement30 Days
Time to Results$0
Upfront InvestmentSLA terms are legally binding and part of your pilot program agreement. Questions? Contact pilots@4uai.com